Delivery & Collection Information

Royal Mail Tracked delivery to most mainland UK addresses. This service includes email notifications and GPS location upon delivery. (Excludes made-to-order items which are despatched directly from the supplier).

Royal Mail Tracked 48 (2-3 business days from despatch)
Orders £49.99 and under - £3.95
Orders £50 and over* - FREE

 *Total payable after any discounts.

Customs Information: Tower Bridge Shop is based in the UK. All non-UK orders will be subject to their destination country’s VAT/sales tax, customs and import duties upon delivery. This is an additional cost which is not part of our checkout process and it is the responsibility of the recipient to pay when delivery occurs. Please contact the local customs authorities for guidance on applicable rates and fees.

Tracked delivery via Royal Mail to most EU addresses approximately 7-14 working days from point of despatch. (Excludes made-to-order items which are despatched directly from the supplier).

Delivery cost is based on order weight and will be automatically calculated at checkout. For orders above 2 Kg please contact us to obtain an accurate cost. 

Standard Delivery
0g to 500g- £12
501g to 1000g - £15
1000g to 1500g - £17
501g to 2000g - £20

Shipping to Russia and Belarus has been suspended.

Customs Information: Tower Bridge Shop is based in the UK. All non-UK orders will be subject to their destination country’s VAT/sales tax, customs and import duties upon delivery. This is an additional cost which is not part of our checkout process and it is the responsibility of the recipient to pay when delivery occurs. Please contact the local customs authorities for guidance on applicable rates and fees.

Tracked delivery to most USA addresses approximately 7-14 working days from point of despatch. (Excludes made-to-order items which are despatched directly from the supplier).

Delivery cost is based on order weight and will be automatically calculated at checkout. For orders above 2 Kg please contact us to obtain an accurate cost. 

Standard Delivery
0g to 500g- £16
501g to 1000g - £21
1000g to 1500g - £27
1001g to 2000g - £32

Customs Information: Tower Bridge Shop is based in the UK. All non-UK orders will be subject to their destination country’s VAT/sales tax, customs and import duties upon delivery. This is an additional cost which is not part of our checkout process and it is the responsibility of the recipient to pay when delivery occurs. Please contact the local customs authorities for guidance on applicable rates and fees.

Tracked delivery to most International addresses approximately 10-16 working days from point of despatch. (Excludes made-to-order items which are despatched directly from the supplier).

Delivery cost is based on order weight and will be automatically calculated at checkout. For orders above 2 Kg please contact us to obtain an accurate cost. 

Standard Delivery
0g to 500g- £16
501g to 1000g - £23
1000g to 1500g - £30
1001g to 2000g - £36

Shipping to Russia and Belarus is suspended.

Due to production times for personalised and made-to-order items, delivery may take a little longer. As the fulfilment of these items are handled by the supplier, please understand that this is beyond our control.

If you require the items urgently, please contact us prior to ordering and we will try our best to provide a delivery estimate.

Customers will be emailed when their order is ready for collection.

Orders are usually prepared within 24 hours during the working week (Monday through Friday). If an order is placed over a weekend, then please allow until the Monday.

Orders can be collected from:

Tower Bridge,
Engine Rooms & Gift Shop,
London, SE1 2UP 

Collection Hours: 10:00 to 17:00 - Daily.

(Gift shop entrance is located on the south side of the river and underneath Tower Bridge).